Privacy Policy

• Personal Information: When you use iHeard.ai, we may collect your name, email address, and Shopify store information.
• Usage Data: We collect information about how you interact with our AI chatbot, including chat conversations, product queries, and feature usage.
• Technical Data: We automatically collect technical information such as IP addresses, browser type, device information, and usage patterns.
• Store Data: For Shopify integration, we access your store's product catalog, customer data, and order information to provide personalized AI assistance.

• AI Training: We use conversation data to improve our AI models and provide better customer service responses.
• Service Delivery: Your information helps us provide personalized product recommendations and customer support.
• Analytics: We analyze usage patterns to improve our service and develop new features.
• Communication: We may contact you about service updates, security alerts, and support messages.

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols.
• Access Controls: We implement strict access controls and authentication measures.
• Regular Audits: We conduct regular security audits and vulnerability assessments.
• Open Source Transparency: As an open-source project, our code is publicly available for security review.

• Third-Party Services: We may share data with trusted third-party services for analytics, hosting, and AI processing.
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
• Business Transfers: In case of merger or acquisition, your data may be transferred to the new entity.
• No Sale: We do not sell, rent, or trade your personal information to third parties.

• Access: You can request access to the personal data we hold about you.
• Correction: You can request correction of inaccurate or incomplete data.
• Deletion: You can request deletion of your personal data, subject to legal requirements.
• Portability: You can request a copy of your data in a portable format.
• Objection: You can object to certain types of data processing.

Open Source Commitment

iHeard.ai is an open-source project, which means our code is publicly available for review. This transparency extends to our data practices - you can inspect our codebase to understand exactly how we handle your data.

As an open-source project, we believe in:

• • Transparency in data handling practices
• • Community-driven security improvements
• • Self-hosting options for complete data control
• • Regular security audits and updates